Australian Customer:

Restaurant Users
If you have previously answered your personal questions at the Password Reset Website, click on the following link to unlock your account yourself.
https://account.mcd.com/MyAccount/reset/

If you have not previously provided the answers to these questions you can apply to have your password reset by the password management team at the following link.
http://etrainer.mcdonalds.com.au/itresources/password.html

Once your password has been reset, you should go to the following link to answer your pre-defined questions so you can unlock it yourself in future.
https://account.mcd.com/MyAccount/reset/

Corporate Users
If you have previously answered your personal questions at the Password Reset Website, click on the following link to unlock your account yourself.
https://account.mcd.com/MyAccount/reset/

If you have not previously provided the answers to these questions you can apply to have your password reset by sending an email to password.resets@au.mcd.com

Once your password has been reset, you should go to the following link to answer your pre-defined questions so you can unlock it yourself in future.
https://account.mcd.com/MyAccount/reset/

To request an EID please contact Ramiz Ismayilov at RIS@mcdonalds.az.

For EID management and password assistance please contact Aleksandr Talibov at ata@mcdonalds.az.

Brazilian Customers:
For technical assistance with EID/password questions please contact McDonald's Brazil Help Desk: helpdesk.brasil@br.mcd.com / 55-11-4196-9895 (7 days a week, 24 hours a day).

Usuários
Para suporte com EID/Senhas favor contatar o Help Desk Corporativo: helpdesk.brasil@br.mcd.com / pelo telefone (11) 4196-9895 (7 dias por semana, 24 horas por dia - 24x7)

Canadian Customers

Forgot your password?
For technical assistance with EID/password questions, please contact McDonald’s Canada Help Desks at:
Restaurants & Franchisees: mcdsupport@post.mcdonalds.ca or 1-800-668-9164 (7 days a week, 24 hours a day)
Office Staff: corporatehelpdesk@ca.mcd.com or 416-446-3455, 1-888-730-4449 (7 days a week, 24 hours a day)

À l’intention des clients canadiens

Vous avez oublié votre mot de passe?
Pour obtenir de l'aide technique sur les codes d'utilisateur/mots de passe,veuillez communiquer avec le Centre de dépannage de McDonald's du Canada.
Pour les restaurants et les franchisés à mcdsupport@post.mcdonalds.ca ou à 1 800 668-9164 (7 jours/24 heures)
Pour les employés de bureau à corporatehelpdesk@ca.mcd.com ou à 416 446-3455 ou 1 888 730-4449 (7 jours/24 heures)

For technical assistance with EID/password questions
Please contact McDonald’s China Support Service at 800-858-0401/400-881-8301 (for office staff) and mail to chinait@cn.mcd.com (for restaurant employees).

如果您有任何EID/密码问题需要帮助
请联系麦当劳中国IT服务台寻求帮助，办公室员工拨打DELL服务热线800-858-0401/400-881-8301，餐厅管理组发邮件至chinait@cn.mcd.com。

For technical assistance with EID/password questions please contact McDonald's Czech Republic IT Department: IT@cz.mcd.com or phone 222 007 180 (Monday – Friday), 8:00 AM to 12:00 PM

Prípadné dotazy a žádosti ohledne EID nebo hesel smerujte prosím na IT oddelení McDonald's CR: IT@cz.mcd.com nebo na tel. 222 007 180 (Po – Pá, 8:00 - 12:00)

Dear User, for technical assistance with access to AccessMCD or password reset questions please contact: The centralized Argentina Help Desk (8:30 A.M. - 7:30 P.M. Monday to Friday). For additional instructions on how to contact the Argentina Help Desk, please see your local IT department.

Estimado usuario, para requerir acceso a AccessMCD o solicitar reset de password de su user id, deberá realizarlo a través del Help Desk ubicado en Argentina, el cual centraliza este tipo de requerimientos. Ante cualquier duda acerca de cómo contactarse, por favor solicite ayuda al departamento de Sistemas en su país.

Finnish Customers
For technical assistance with EID/password questions please contact McDonald's Finland IT dept. maketta.ripatti@fi.mcd.com or markus.bjorklund@fi.mcd.com (Monday - Friday) 09:00 to 17:00

McDonald's Suomi Tekninen ja muu apu EID/salasana -kysymyksissä: ota yhteyttä maketta.ripatti@fi.mcd.com tai markus.bjorklund@fi.mcd.com , maanantaista perjantaihin 09:00 - 17:00 välisenä aikana.

For technical assistance with EID/password questions please contact McDonald's Germany Support Services at: posuhde@de.ibm.com +49 341 2171 4444 (7 days a week, 9:00 am to 5:00 pm ).

Deutsche Benutzer
Für technische Unterstützung im Bezug auf E-ID Nutzung und Passwortverwaltung wenden Sie sich bitte an: posuhde@de.ibm.com +49 341 2171 4444 ( 7 Tage/Woche, 09.00 - 17.00 Uhr ).

Please contact Paul Lee at paul.lee@hk.mcd.com/+852-2880-7411 or Vincent Tso at vincent.tso@hk.mcd.com/+852-2880-7409if you need any assistance or having issue with your eID.

For technical assistance with EID/password questions please contact : sanjay.dutta@mcdonaldsindia.net. You may call for assistance at +91-11-2460 4047 Ext: 155 (Monday – Friday), 9:00 AM to 5:30 PM
Have you forgotten your eid password or has your account expired because you haven’t used it for a while?
You can try to reset your own account/password on the following page by entering your eid and answer a previous entered control question: https://account.mcd.com/MyAccount/reset/

Please contact Yuli Lestari at Yulfia.Lestari@id.mcd.com or +62-21-526-0606 ext 118, Welisman at welisman@id.mcd.com or +62-21-526-0606 ext 130, or Rizal rizal.az@id.mcd.com or +62-21-526-0606 ext 119 if you need any assistance or having issue with your eID.

For technical assistance with EID/password questions, please email : yael@mcdonalds.co.il. You may call for assistance at +972 542 399 543 (Sunday – Thursday), 9:00 AM to 5:30 PM

パスワードがわからないときは? 　McMailにて「Ｑ．AccessMCDパスワード問合せ」へ

Please contact PK Ong at 03-7843 3388 ext 3356 if you need any assistance or having issues with your EID. You can also send an email to pkong@my.mcd.com for assistance.

Netherlands eID Customers
For self-reset tool please visit https://account.mcd.com/MyAccount/reset/ With this tool you can change and/or reset your password. For technical assistance please contact ITsupport@nl.mcd.com.

Nederlandse eID gebruikers
Voor de reset tool ga je naar https://account.mcd.com/MyAccount/reset/ Met deze tool kun je zelf je eID account unlocken en/of het wachtwoord wijzigen. Voor technische vragen kun je een email sturen naar ITsupport@nl.mcd.com.

Have you forgotten your eid password or has your account expired because you haven’t used it for a while?
• You can try to reset your own account/password on the following page by entering your eid and answer a previous entered control question: https://account.mcd.com/MyAccount/reset/

For additional help and questions – contact McDonald’s Norway IT-Helpdesk.
Mail: it@no.mcd.com
Phone: 23 10 70 80 (office hours)

Hvis du har glemt ditt eid passord eller er din konto er sperret fordi du ikke har brukt den på en stund?
• Du kan prøve å resette din egen konto/passord ved å gå til følgende side og svare på tidligere definerte spørsmål og svar: https://account.mcd.com/MyAccount/reset/.

For ytterligere spørsmål – kontakt McDonald’s Norway IT:
Mail: it@no.mcd.com
Phone: 23 10 70 80 (0800-1600).

Dear User, for technical assistance with access to AccessMCD or password reset questions please contact: The centralized Argentina Help Desk (8:30 AM - 7:30 PM Monday to Friday). For additional instructions on how to contact the Argentina Help Desk, please see your local IT department.

Estimado usuario, para requerir acceso a AccessMCD o solicitar reset de password de su user id, deberá realizarlo a través del Help Desk ubicado en Argentina, el cual centraliza este tipo de requerimientos. Ante cualquier duda acerca de cómo contactarse, por favor solicite ayuda al departamento de Sistemas en su país.

Puerto Rico User
For technical assistance with EID/password please contact Rafael Cosme from IT area at: rafael.cosme@pr.mcd.com or please contact at 787-748-8284 or Lorena Montoya at: lorena.montoya@pr.mcd.com or at 787-748-8285

Usuario de Puerto Rico
Para asistencia Tecnica con sus EID o Problemas con su password favor de contactar a Rafael Cosme del departamento de Sistema al e-mail rafael.cosme@pr.mcd.com o llamar al 787-748-8284 o con Lorena Montoya al email lorena.montoya@pr.mcd.com o llamar al 787-748-8285.

Dear customer, for technical assistance with eid/password questions please contact McDonald's Russia support service: eid.support@ru.mcd.com (Monday to Friday) 9.00 am to 6.00 pm

По вопросам создания/изменения учетных записей и паролей пожалуйста обращайтесь в Службу технической поддержки Макдоналдс-Россия: e-mail: eid.support@ru.mcd.com, тел: (495) 755 6686. Часы работы Службы технической поддержки: Пн-Пт с 9:00 до 18:00

For technical assistance with EID/password questions please contact McDonald's Czech Republic IT Department: IT@cz.mcd.com or phone 222 007 180 (Monday – Friday), 8:00 AM to 12:00 PM

Prípadné dotazy a žádosti ohledne EID nebo hesel smerujte prosím na IT oddelení McDonald's CR: IT@cz.mcd.com nebo na tel. 222 007 180 (Po – Pá, 8:00 - 12:00)

Have you forgotten your eid password or has your account expired because you haven’t used it for a while?

You can try to reset your own account/password on the following page by entering your eid and answer a previous entered control question: https://account.mcd.com/MyAccount/reset/.

For additional help and questions – contact McDonald’s Sweden IT-Helpdesk.
Mail:it-support@se.mcd.com
Phone: 08-740 87 00 (office hours)

Har du glömt ditt eid lösenord eller har ditt konto låsts för att du inte använt det på ett tag?

Prova först att själv återställa ditt konto/lösenord genom att gå till följande sida https://account.mcd.com/MyAccount/reset/. (Där ska du mata in ditt eid och svara på en kontrollfråga.)

Hjälper inte ovanstående eller har du andra frågor rörande eid – kontakta Svenska McDonald’s IT-support.
E-post: it-support@se.mcd.com
Telefon: 08-740 87 00 (kontorstid)

Taiwan Customers
For technical assistance with EID/password questions please contact IS Department:
roger.yu@tw.mcd.com

如需EID及密碼方面的協助
請聯絡資訊服務部　roger.yu@tw.mcd.com

Please visit https://account.mcd.com/MyAccount/reset/ to reset your own EID password by either providing your email address and date of birth or by answering your personal questions.

For any further assistance with your EID / password please contact Prakash Rao at prao@mcdsuae.ae

Having problems or forgot your EID and password? If urgent - Contact the IT Service Desk @+01-630-623-5000, 1-800-323-7211 - available 24 hours a day, 7 days a week. If non-urgent, please email customer.support@us.mcd.com.

Dear User, for technical assistance with access to AccessMCD or password reset questions please contact: The centralized Argentina Help Desk (8:30 A.M. - 7:30 P.M. Monday to Friday). For additional instructions on how to contact the Argentina Help Desk, please see your local IT department.

Estimado usuario, para requerir acceso a AccessMCD o solicitar reset de password de su user id, deberá realizarlo a través del Help Desk ubicado en Argentina, el cual centraliza este tipo de requerimientos. Ante cualquier duda acerca de cómo contactarse, por favor solicite ayuda al departamento de Sistemas en su país.

Having problems or forgot your EID and password? If urgent - Contact the Corporate IT Service Desk @+01-630-623-5000, 1-800-323-7211 - available 24 hours a day, 7 days a week. If non-urgent, please email customer.support@us.mcd.com.